Welcome to MedicGlove! We strive to provide you with a pleasant shopping experience, reliable service and quality products. Below is our shipping and returns policy in detail:
Shipping Policy
Order processing time: Each order undergoes a rigorous processing process that usually takes 1-2 business days from the time the order is placed on the site. During this process, we take care to inspect the product, package it safely, and ship it to you.
Delivery time: Estimated delivery time is between 4 and 14 business days , depending on the customer's location and the availability of deliveries in the area.
Types of deliveries and arrival address:
We make every effort to ensure that the product arrives at the customer's door , using reliable and professional courier services.
In cases of unusual loads or logistical constraints, the shipment may arrive at a collection point close to your home. In such a case, you will be notified in advance and provided with the address of the collection point.
Shipping tracking: After the product is shipped, you will receive a message including a tracking number , so you can track the status of your order at any given moment.
Customer service regarding shipments: For any questions regarding your shipment, you can contact our customer service via the contact page, and we will be happy to provide you with a response as soon as possible.
Returns and Exchanges Policy
Returning products: We allow the return of products within 30 days of receipt, subject to the following conditions:
The product must be in good and reasonable condition .
The product cannot be torn, damaged or significantly faded .
The original packaging should be included, if possible.
Product testing: After receiving the returned product, our team will inspect it to ensure that it meets the return conditions.
Return authorization and credit: A final decision regarding return approval and credit will be made by the owners of MedicGlove .
If approved, the credit will be made according to the original payment method you used.
If the return is not approved, the product will be returned to you in accordance with the terms provided in advance.
Special cases: If a damaged or incorrect product is received, we will bear all shipping costs associated with returning and handling it.
More information
Shipping costs:
The shipping cost is indicated on the payment page and is not included in the product price.
If a product is returned, the cost of return shipping will be borne by the customer, unless the product is defective.
Warranty and Customer Service: We are committed to professional and reliable service. For any questions, problems or clarifications regarding this policy, we will be happy to assist you.
Contact: You can contact us via the contact page, and we will get back to you as soon as possible.
